Retail


We have a leading position on the Serbian market in retail banking and we are a reliable partner for more than 1.5 million citizens of Serbia. We demonstrate our dedication to the clients with a wide range of loan and deposit products and services tailored to meet their needs. Constant expansion and improvement of our offer with respect to prices and the quality of service is the leading principle of our business operations.

Electronic banking, new products and services on offer, customer services and Call centre confirm our dedication and commitment of our personnel to satisfying the clients’ needs. Building an all-in-one-place service concept, we are the first bank that has introduced into its branches insurance, leasing and broker services and developed a network of modern specialized centres for mortgage loans – Intesa Casa. The fact that there are near 200 branches in more than 110 cities in Serbia confirms that our bank is present wherever the clients demand.

In addition to our leading position in retail and corporate banking, our bank is also the leader in electronic banking and payment cards. Our package of electronic banking services is the most modern in the country; we have introduced MasterCard on the domestic market, issued the first Visa chip card in the Balkans and brought back to Serbia the most prestigious world’s card brand - American Express.

Constantly monitoring the growing needs of the market, we continue to enrich our product portfolio, while our personnel do their best in order to meet the needs of each client. Our stability, reliability and the strategy that is primarily focused on client satisfaction enable us to look into the future with confidence.